REFUND POLICY
 
Cancellation and refund of a subscription
 
You may cancel your subscription at any time by contacting customer support. A cancellation will be processed within three business days from your request, and will be considered from the day of request.

Payment for the month that has already started is non refundable. Cancellation will take effect from the start of the following month. For example: If your license renews every 5th of the month and you cancelled your subscription on the 18th of the month. Cancellation will take effect from the 5th of the following month.

Refunds only apply to annual memberships and are backed by a 30-day ‘money back guarantee’. Simply cancel your account within 30 days and a full refund will be due. There are no refunds for monthly memberships, one off payments, volume based payments or other subscription payment plans that Cogmetrix introduces.
 
Transfer of Funds Between Accounts
 
Cogmetrix does not transfer funds from one subscription to another for any reason.
 
Billing Information
 
It is your responsibility to keep valid contact and billing information on your subscription. Cogmetrix will continue to send information regarding your subscription in accordance with the contact information you have provided.
 
Failure to Process a Payment Policy
 
Cogmetrix will be forced to block access to its services if it cannot successfully process a payment.
 
Further information
 
If there is any information you can’t find on our web site or that we have not included here please email the support team: support@cogmetrix.com.au